How Can We Help You?

Welcome to Phone Wearhouse

Phone Wearhouse creates premium custom phone cases that perfectly fit your style and device. Design your own case or choose from our curated collection of designs.

How It Works:

1. Select Your Phone: Choose your exact phone model for a perfect fit
2. Choose a Design: Browse our gallery or create your own custom design
3. Personalize: Add text, images, or select from our design templates
4. Preview: See your case from all angles before ordering
5. Order: Complete your purchase with secure payment
6. Receive: Get your custom case delivered to your door

Creating an Account

While you can shop as a guest, creating an account offers several benefits:

• Save your custom designs for later
• Track your orders and production status
• Access order history for easy reordering
• Get exclusive design templates and offers
• Manage multiple shipping addresses

To create an account, click the "Sign Up" button in the top navigation and fill out the required information.

Using Our Design Tool

Our intuitive design tool makes creating your perfect phone case easy:

1. Choose Base: Select a base case style (clear, solid color, or pattern)
2. Add Images: Upload photos or choose from our design library
3. Add Text: Include names, quotes, or messages with various fonts
4. Position Elements: Drag and drop to arrange your design
5. Preview: View your case in 3D before ordering

Image Requirements

For best print quality, follow these guidelines:

• Resolution: Minimum 300 DPI for sharp prints
• File Types: JPG, PNG, or SVG formats
• Size: At least 1500 x 3000 pixels
• Content: Ensure you have rights to use all images

Design Tips

• Keep important elements away from edges (they might wrap around)
• Test text readability at actual size
• Consider how the camera cutout affects your design
• Preview your design on different case colors
• Save your design frequently while working

How to Place an Order

1. Design Your Case: Create or choose your design
2. Select Options: Choose case type and quantity
3. Add to Cart: Review your design and add to cart
4. Checkout: Enter shipping and billing information
5. Payment: Complete payment using our secure checkout
6. Confirmation: Receive order confirmation and tracking info

Accepted Payment Methods

We accept the following payment methods through our secure Stripe checkout:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay

All transactions are encrypted and secure. We never store your payment information.

Bulk Orders

Ordering 10 or more cases? Get special pricing:

• 10-24 cases: 10% discount
• 25-49 cases: 15% discount
• 50+ cases: Contact us for custom quote

Email bulk@phonewarehouse.com for bulk orders.

Production & Shipping Times

Your custom case is made to order. Total delivery time includes:

• Production: 3-5 business days for custom designs
• Standard Shipping: 5-7 business days (FREE on orders $75+)
• Express Shipping: 2-3 business days ($14.95)
• Rush Delivery: Next day for stock designs only ($29.95)

Tracking Your Order

Stay updated on your case production and delivery:

1. Design Approved: Confirmation that your design is in production
2. In Production: Your case is being printed
3. Quality Check: Final inspection complete
4. Shipped: Tracking number provided via email
5. Delivered: Your custom case has arrived!

Track your order anytime by logging into your account or using the link in your email.

30-Day Quality Guarantee

We stand behind our products with a 30-day quality guarantee:

• Defective or damaged cases: Full refund or replacement
• Print quality issues: We'll reprint at no cost
• Wrong phone model: Free replacement with correct size
• Design errors (our fault): Full refund or free reprint

Custom Design Returns

Because each case is made specifically for you, we cannot accept returns for:

• Change of mind on custom designs
• Customer design errors (typos, image placement)
• Color variations due to screen differences

Always review your design carefully before ordering!

Managing Your Profile

In your account dashboard, you can:

• View and track all orders
• Save and edit custom designs
• Manage shipping addresses
• Update payment methods
• Download order invoices
• Set email preferences

Password & Security

Keep your account secure:

• Use a strong, unique password
• Enable two-factor authentication (coming soon)
• Never share your login credentials
• Log out when using shared devices

Forgot your password? Click "Forgot Password" on the login page for reset instructions.

Supported Phone Models

We support cases for all major phone brands:

iPhone

• iPhone 15 Series (Pro Max, Pro, Plus, Standard)
• iPhone 14 Series (Pro Max, Pro, Plus, Standard)
• iPhone 13 Series (Pro Max, Pro, Mini, Standard)
• iPhone 12 Series (Pro Max, Pro, Mini, Standard)
• iPhone 11 Series (Pro Max, Pro, Standard)
• iPhone SE (2nd & 3rd generation)

Samsung

• Galaxy S24 Series (Ultra, Plus, Standard)
• Galaxy S23 Series (Ultra, Plus, Standard)
• Galaxy S22 Series (Ultra, Plus, Standard)
• Galaxy Note Series
• Galaxy A Series (A54, A34, A14)

Other Brands

• Google Pixel (8, 7, 6 series)
• OnePlus (11, 10, 9 series)
• More models coming soon!

Finding Your Phone Model

Not sure which model you have?

• iPhone: Settings > General > About > Model Name
• Android: Settings > About Phone > Model

Still unsure? Contact our support team with a photo of your phone.

Browser Requirements

For the best design experience, we recommend:

• Chrome (version 90+)
• Firefox (version 88+)
• Safari (version 14+)
• Edge (version 90+)

Mobile browsers are supported but desktop is recommended for designing.

Common Issues

Design tool not loading?

• Clear browser cache and cookies
• Disable ad blockers temporarily
• Try a different browser
• Check your internet connection

Images not uploading?

• Check file size (max 10MB per image)
• Verify file format (JPG, PNG, SVG)
• Ensure image isn't corrupted
• Try reducing image size