Privacy Policy

Introduction

Phone Wearhouse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our premium phone cases, or use our customization services.

By using our website, you consent to the data practices described in this policy.

Information We Collect

Personal Information

Contact Information: Name, email address, phone number, mailing address
Account Information: Username, password, account preferences
Payment Information: Credit card details, billing address (processed securely through Stripe)
Order Information: Purchase history, shipping details, phone model
Design Preferences: Custom design choices, favorite styles, personalization details

Automatically Collected Information

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on site, click patterns
Cookies: Session cookies, preference cookies, analytics cookies

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping notifications
Respond to customer service requests
Personalize your shopping experience and design recommendations
Send updates about new phone case designs and exclusive offers (with your consent)
Improve our website and services
Detect and prevent fraud
Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Design and Customization Data

When you create custom designs or personalize phone cases, we collect:

Design Files: Images, text, and graphics you upload for customization
Design History: Your saved designs and customization preferences
Phone Model: To ensure perfect fit for your specific device

Your custom designs are your property. We only use them to fulfill your orders and will not share or use them for any other purpose without your permission.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL encryption for data transmission
Secure servers and databases
Regular security assessments
Limited access to personal information
Employee training on data protection

Your Rights and Choices

Access

Request a copy of your personal information

Correction

Update or correct your personal information

Deletion

Request deletion of your personal information

Opt-Out

Unsubscribe from marketing communications

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

Account Information: Kept while your account is active
Order History: Retained for 7 years for tax and legal compliance
Custom Designs: Stored for 1 year after last order for easy reordering
Marketing Data: Kept until you unsubscribe or request deletion

You can request deletion of your data at any time by contacting us at privacy@phonewarehouse.com.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. However, disabling cookies may limit certain features of our website.

Types of Cookies We Use:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors use our site
Preference Cookies: Remember your phone model and design preferences
Marketing Cookies: Used to deliver relevant advertisements

Children's Privacy

Our website is intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately at privacy@phonewarehouse.com.

Third-Party Services

We work with trusted third-party services to provide you with the best shopping experience:

Stripe: Secure payment processing (we never store your credit card details)
Azure Cloud Services: Secure storage for your custom designs and order data
Shipping Partners: Reliable delivery of your custom phone cases
Analytics Services: Help us understand how to improve our website and products

These services have their own privacy policies, and we encourage you to review them.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Your Privacy Rights

Depending on your location, you may have additional privacy rights under laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR). These rights may include the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We never sell your personal information.